Whether your company’s vision is maximizing profits, excellence or sustainability, the underlying thread must be an effective management system. Effective management systems have become even more relevant in this era of globalization, as businesses face increased competition and venture into international markets.

An effective management system ensures that the goals set by an organization are systematically achieved. A universally recognized tool which provides the framework for such a system is the international standard known as the ISO 9001:2008 Quality management systems – Requirements. It has been referred to as business common sense.

The operating principle promoted in this standard is the Plan-Do-Check-Act (PDCA) methodology. PDCA is an integrative four-step continuous improvement process.